Privacy policy

Last updated: February 3, 2025

This Privacy Policy describes how Incora Health (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from incorahealth.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security purposes.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Cookies and Cart Tracking: Our website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

How We Use Your Personal Information

We may use your personal information for purposes including but not limited to:

  • Providing Products and Services: Processing payments, fulfilling orders, account management, and improving user experience.
  • Marketing and Advertising: Sending promotional communications via email, SMS, or postal mail.
  • Security and Fraud Prevention: Detecting and mitigating fraudulent activities.
  • Communicating with You and Service Improvement: Providing customer support and improving our services.

SMS Opt-In and Data Sharing

We value your privacy and control over your communication preferences.

  • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.
  • We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

How We Disclose Personal Information

We may disclose personal information under the following circumstances:

  • With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners for advertising and promotional purposes.
  • To comply with legal obligations such as responding to subpoenas, enforcing terms of service, or protecting our users' rights.

Your Rights

Depending on where you live, you may have the right to:

  • Access/Know the personal information we have about you.
  • Delete your personal information.
  • Correct inaccurate personal information.
  • Opt-out of targeted advertising and marketing communications.
  • Restrict processing of personal information.
  • Withdraw consent where applicable.

Children’s Data

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement security measures to protect your personal information. However, no system is completely secure. We retain information as long as necessary for our business needs or legal compliance.

International Users

Your personal information may be transferred, stored, or processed outside your country. We ensure appropriate safeguards are in place for international data transfers.

Contact Us

For any privacy-related questions or to exercise your rights, please contact us at:

This Privacy Policy is effective as of January 30, 2024.